Abstract
Technology is one of the twenty-first century's most important issues, which affects our daily life and future. Since academic institutes have the power to lead the improvement changes. Sustainability values need to be incorporated in Higher Education Institutions' mission and practice including academic advising services. Academic Advising (AA) is an essential factor that affects the success of any educational institute and sustainability. It is a key to students' success, retention, and loyalty. Digital transformation of AA will help to achieve sustainability, reduce the advisors' workload, improve the advising quality, and enhance students' satisfaction. Much research proved that the low persistence and completion rates highly improved by better advising. The paper discusses the persistent need to develop an intelligent academic advisor system toward fulfilling the responsibility to the stakeholder and leads to enhanced sustainability of such educational institutes. This paper is a part of a research project, aims to improve the current academic advising systems (AAS) in Saudi universities to an intelligent advising system using artificial intelligence. This research study is introduced to investigate the current situation of AA in Saudi universities along with the availability and efficiency of electronic advising systems. We discussed the factors that affect the advising system improvement. We found that the electronic advising system faces man challenges and gaps to innovate new applications that support students' journeys. (C) 2021 INT TRANS J ENG MANAG SCI TECH.