Abstract
Knowledge management (KM) has now become a key focus for many modern organisations in today's knowledge-based economy era. KM helps organisations leverage knowledge, an important asset that is necessary to maintain a competitive advantage. Wiki is an emerging information technology (IT) that has become promising collaborative system for knowledge management. Wikis are, essentially, web-based hypertext applications which entail and enable a collaborative authoring, information flow, and communication in a bidirectional way. The literature shows that Wikis implementation is challenging, and most of the critical challenges are faced by individual users. Therefore, this research investigates the benefits, as well as the challenges of using Wikis for KM from a user's perspective. A qualitative approach was used in a multi-method investigation, combining observations and one-to-one interviews. The study found that despite its considerable benefits introducing a Wiki for KM comes with challenges. These challenges are classified into technical, individual, and work context issues.